Our approach
Every reading is personalised — prepared individually from your birth details by Chetan B Salunke. Because of this, our refund policy reflects the rules for personalised services and bespoke digital content under the Consumer Contracts Regulations 2013. Your statutory rights are not affected.
Before work begins
If you change your mind before we have started preparing your reading (and before any session has taken place), contact us and we will refund you in full.
Once work has begun
By booking, you ask us to begin promptly. Once your personalised chart or report has been prepared, or your live session has taken place, the work has been performed and we are unable to offer a refund for that work.
Rescheduling and missed sessions
Live sessions can be rescheduled free of charge with at least 48 hours’ notice. With less notice, or if you do not attend, we offer one goodwill reschedule.
Annual memberships
The Annual Numerology Guidance (£699) and Priority Numerology Mentorship (£999) memberships are 12-month service contracts paid in a single payment, with no automatic renewal. The following applies to them:
- Your 14-day cancellation right. You may cancel for any reason within 14 days of the day you purchased. To cancel, email hello@chetanbsalunke.com with your name, order number and a clear statement that you wish to cancel your membership.
- Cancelling before activation. If you cancel within the 14 days and your membership has not yet been activated, you will receive a full refund.
- Starting within the 14 days. The membership form lets you ask us to activate your membership straight away, including within the 14-day period. This is optional and is not pre-selected. If you choose it and later cancel within the 14 days, you will be refunded the price paid less a reasonable amount for the benefits used before cancellation — calculated as the value of any calls or sessions used at our published additional-call rate, and any WhatsApp questions answered, pro-rated against the membership price.
- After the 14 days. The membership runs for its full 12-month term. The remaining balance is not refundable, except where the service has not been delivered as described (see below). Unused calls or questions at the end of the term have no cash value.
- Rescheduling. Membership calls can be rescheduled free of charge with at least 48 hours’ notice, subject to the one-call-per-month limits set out in the terms.
Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
If something isn’t right
If you believe a service was not delivered as described, email us within 14 days of delivery at hello@chetanbsalunke.com and we will work with you to put it right — including a partial or full refund where appropriate.
How to contact us
Email hello@chetanbsalunke.com with your order number and the email address used at checkout. Refunds, where due, are returned to the original payment method within 14 days.
Last updated: 11 September 2026